Refund policy

All our products are handcrafted by traditional craft persons in rural India, resulting in each product being unique and slightly different from each other.

An irregular weave or print or a stitch should not be taken as a defect as handcrafted products will not show consistent uniformity like a machine-made product. Handloom, by definition, means a glorious uncertainty when it comes to uniformity. Despite these variables, at Kalpa Druma, we stand behind the quality of our products and we allow exchange/ return/ refund (for eligible product categories) if you are not satisfied with your purchase for any reason. The exchange, return & refund policies mentioned below are applicable only on Domestic Orders placed online through our official website www.shopkalpadruma.com, and are not applicable for products bought at offline stores or on any third-party platforms.

KalpaDruma accepts exchange/ Return or Refund of the item(s) within 30 days (of delivery, with the following exclusions (not exchangeable /non-returnable products):

  • Customized Products
  • Custom Kurtas
  • Jewelry

Exchange of item(s) purchased from this exclusion list are considered for exchange within 30 days of purchase only if there is a manufacturing defect, as determined post a thorough Quality Check process, or item(s) received is different from its description.

In case the delivered item(s) is found damaged/ missing or has any manufacturing defect, please inform Customer Care or e-mail us within 48 hours of delivery.

Exchange/ Return of item(s) (as mentioned above) is subject to the fulfillment of the following conditions:

  • The item(s) has not been worn, washed, altered, or damaged and is returned in a saleable condition with barcode and MRP Tags intact.
  • Kalpa Druma reserves the right to decide whether the item(s) seems worn, washed, altered, or has post-purchase damage.

Claiming Refunds

For Credit Card/Debit Card/Net banking or Paypal Transactions:

  • As the charge on your credit card / account would have already been done online at the time you made the purchase and authorized the payment, we will provide a refund into the original mode of Payment.
  • In the case of refunds, banks normally take 4-5 business days to process a refund once it has been successfully initiated from our end.

No Refunds Will Be Given In Case Of International Shipments